European Motorcycle Tours

Harley-Davidson Motorcycle Tours
in Europe and Beyond

Booking Terms and Conditions


Your contract is with Moto Tour 1 Limited a company registered in England and Wales (Co.No. 08873515) whose registered office is at Riverside House, 14 Prospect Place, Welwyn, Hertfordshire
AL6 9EN, United Kingdom

Your contract incorporates these Booking Conditions and by making a booking with us you confirm your acceptance of these Booking Conditions



A.1.1 When you make a booking and pay your deposit or full payment (as applicable), we will reserve your place on a tour on the basis of these Booking Conditions. Your booking will be taken as confirmed in respect of all persons named on your booking form and a binding contract between us will come into existence only when we send our Deposit Invoice to you and we have received your deposit. Prior to doing so, we may send you an acknowledgement of your booking. Any such acknowledgement simply indicates that we are dealing with your booking request and is not a confirmation of it. If your proposed tour is not available then a Deposit Invoice will not be issued and your deposit will be returned (unless you accept a place on an alternative tour that we are able to provide).

A.1.2 Please check all invoices together with all other documents we send you as soon as you receive them. Contact us immediately if any information which appears on the any invoice or elsewhere appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any responsibility if we are not notified of any inaccuracies in any document within ten days of our sending it out. Whilst we will do our best to rectify any inaccuracies notified outside these time limits, you will be responsible for any costs and expenses involved in doing so except where we made the mistake and there is good reason why you did not contact us within the above time limits.

A.1.3 Any contract is with the “Lead Name” as shown on the Booking Form. We can only accept a booking if the Lead Name and all other persons on the Booking Form (other than pillion passengers) are at least 21 years old on or before the date of departure and are in possession of a valid motorcycle licence for the relevant motorcycle.

A.1.4 The Lead Name is responsible for ensuring that other members of his/her party are aware of these Booking Conditions and that they consent to him/her acting on their behalf in dealings with us.

A.1.5 If you make a booking via a travel agent then, unless advised to the contrary, all communications will be made via such travel agent and all monies you pay to the travel agent are held by him on our behalf at all times.


A.2.1 Our policy is to always try and charge the advertised price for our tours, but in exceptional circumstances we may need to do otherwise. In the circumstances we have to reserve the right to alter prices shown in any of our brochures or in any website and we will inform you of any price changes prior to the issue of our Deposit Invoice. Once our Deposit Invoice has been issued then, save in the case of manifest error, any price changes may only be made in accordance with the remaining provisions of these Booking Conditions and we particularly draw your attention to clause A.2.4 below in relation to surcharges.

A.2.2 When you make your booking you are usually required to pay a deposit of £400 per motorcycle. However for certain of our packages an increased deposit may be required and we will advise you of the deposit requirements at the time of booking. If your tour is due to commence within 20 weeks of your booking then the total price shall be payable at the time of booking. In any event the balance of the total price of your tour must be paid at least 20 weeks prior to the tour commencing. Your booking will not be confirmed until we receive your deposit and if the balance is not paid by the due date then we shall cancel your booking and retain any deposit.

A.2.3 Our preferred method of being paid is by bank transfer. We rarely take payment by For payment by credit card of balances and deposits there is a surcharge of 3% added to cover our administration costs and the costs imposed on us by the card issuer. This will be automatically added to the amount required for payment. No charges are made for payments by transfer into our bank account.

A.2.4 Changes in transportation costs (including the cost of fuel) duties, taxes, fees, exchange rates or supplier costs mean that we reserve the right to alter the price of your travel arrangements even after the issue of our Deposit Invoice. No alteration shall be made to the price of your tour arrangements within 30 days of the tour commencing. We will absorb and you will not be charged for any increase equivalent to 2% or less of the total price of your tour (excluding any amendment charges). You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 10% of the total price of your tour (excluding any amendment charges), you will have the option of either

A.2.5.1 accepting a change to an alternative tour if we are able to offer it. If any alternative tour is of higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price, or

A.2.5.2 cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days of receiving details of our surcharges

If due to changes in costs etc as mentioned above, the price of your tour goes down by more than 2% of the total price of your tour (excluding any amendment charges), then any refund due will be paid to you. However, please note that tour arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your tour due to contractual and other protection in place.



B.1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Deposit Invoice. We plan arrangements a long time in advance of a tour commencing using independent suppliers over whom we have no direct control. On occasions changes do have to be made, for example to itineraries or destinations or accommodation suppliers, and we reserve the right to make these. Most of these changes are minor. However, if we consider them a “Significant Change” we will endeavour to advise you as soon as reasonably possible. A Significant Change includes, purely by way of example, a change of accommodation to that of a lower category and/or price, a change of transportation time of more than 12 hours, a change of UK departure point, or a significant change of destination.

B.1.2 In the case of a Significant Change before your departure we will provide you with one of three alternatives:

B.1.2.1 alternative tour arrangements of equivalent or of very closely similar standard and price, if available, or

B.1.2.2 alternative tour arrangements of a lower standard together with a refund of the difference in price; or

B.1.2.3 cancel your booking with a full refund of all monies paid.

In all 3 cases, compensation will be paid as detailed in clause D below unless the change occurs as a result of circumstances beyond our control where clause H.1 will apply.


B.2.1 In the unlikely event we need to cancel your tour we will tell you as soon as possible. However we will not cancel your tour less than 30 days before departure unless it is for a reason outside our control as provided in clause H.1. If we have to cancel your tour we will provide you with three alternatives:

B.2.1.1 alternative tour arrangements of equivalent or of very closely similar standard and price, if available, or

B.2.1.2 alternative tour arrangements of a lower standard together with a refund of the difference in price; or

B2.1.3 cancel your booking with a full refund of all monies paid.

In all 3 cases, compensation will be paid as detailed in clause D below unless the change occurs as a result of circumstances beyond our control (in which case clause H.1 will apply) or we cancel as a result of your failure to pay your deposit or the balance or any other sum when due or where clause B.2.2 applies.

B.2.2 We regret that some tours shown on our website or in our brochures can only be operated if a sufficient number of people book them. If there is insufficient demand, we have the right to cancel the tour in question. If we have to do so, we promise we will tell you no later than 30 days prior to departure. In this situation, you will then have the choice of the options shown in clause B.2.1. Where we cancel for lack of numbers in accordance with this clause B.2.2, no compensation or other amounts (for example, the cost of any connected travel arrangements you have made independently) will be payable and, in the circumstances, you should ensure that you have in place adequate travel insurance at the time of booking to cover any such losses in the event of cancellation under this clause.



C.1.1 If you want to change your booking in any way you must inform us in writing as soon as possible. We will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time.

C.1.2 Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. In addition, we will also apply an administration charge of £25 per person for each item you want to change together with any further costs we incur, for example with our suppliers, in making any change.

C.1.3 Any booking discount you may have received at the time your original booking was made may be altered or reduced whenever changes are made if such discount has since been altered, reduced or withdrawn.

C.1.4 If you have paid supplements for accommodation and the number of people in your accommodation changes, you may have to pay extra.

C.1.5 Any change to your departure date, transport, destination, accommodation, or length of travel has to apply to all members of your booking.


C.2.1 If you wish to cancel all or part of your booking, you must write to us. If some or all of the persons named on your booking cancel their booking or we are entitled to treat your booking as cancelled in accordance with these Booking Conditions, we will levy a cancellation charge on the scale shown in the table set out in clause D. These charges are based on the estimated cost of cancelling your arrangements and the expenses and losses we are likely to suffer if we cannot resell your place on the tour.

C.2.2 If you or anyone included within your booking is unable to go for any reason or decides that he/she does not want to travel, you may be able to transfer the whole booking or the place on the booking of the person(s) concerned to someone else/other people suggested by you and acceptable to us subject to the following:

C.2.2.1 You must write to us with full details of who cannot or does not want to travel and who you would like to go instead. We must receive this information at least 14 days before departure.

C.2.2.2 If the change can be made, you will have to pay an amendment fee of £50 per person named on the booking together with any extra costs we incur or are asked to pay in order to make the change.

C.2.2.3 Anyone who travels in place of anyone who was originally due to travel must agree to these Booking Conditions and any other requirements which apply to the booking before the change can be finalised. If the full cost of the tour should already have been paid when the change is requested but has not been, this must also be paid before the change can be finalised.

C.2.3 If any person on the booking cancels and you cannot fill that person’s place, you may have to pay additional supplements for your accommodation. For example, you may have to pay single or under-occupancy supplements.

C.2.4 If you do cancel, you must still pay any amendment charges which arose before the cancellation, and any deposits paid for any pre-booked items or services.


The following sets out the sums normally payable to us or you in the event of Significant Changes or cancellation. These sums are not payable where we have to make a Significant Change or cancel your booking as a result of:-


(a) matters outside of our control when clause H.1 shall apply or
(b) where your booking was accepted “subject to availability” or similar and the travel arrangements are not available.


Amount you will receive from us if we make a Significant Change:

  • 60 days or more before departure: £nil
  • 30 days or more but less than 60 days before departure: £20 per person
  • Less than 30 days before departure: £40 per person

Amount you will receive from us if we cancel:

  • 60 days or more before departure: Return of monies paid only
  • 30 days or more but less than 60 days before departure: Return of monies paid plus £20 per person
  • Less than 30 days before departure: Return of monies paid plus £40 per person

Cancellation Charge if you cancel:

  • 180 days or more before departure: Deposit only
  • 90 days or more but less than 180 days before departure: 50% of total price
  • Less than 90 days before departure: 100% of total price

NOTE “Total Price” means the total price payable by you for the travel arrangements excluding any fees payable for any changes made by you to your booking


E.1 If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your tour. However we will not be liable where any failure in the performance of the contract is due to:

E.1.1 you; or

E.1.2 a third party unconnected with the provision of the tour and where the failure is unforeseeable or unavoidable; or

E.1.3 unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

E.2 Our liability to persons affected by any improper performance or non-performance of our obligations, except in cases involving death, injury or illness, shall be limited to a maximum of two times the cost of the place on the tour for the person so affected. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) the maximum amount we will have to pay you is £100 per person affected as you are assumed to have taken out adequate travel insurance as required in clause F.4.1.

E.3 Should you or any member of your party suffer illness, personal injury or death attributable to a third party unconnected with the provision of the tour, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, we will offer you such advice, guidance and assistance as is reasonable in the circumstances.

E.4 Our liability will also be limited in accordance with and/or in an identical manner to:

E.4.1 the contractual terms of the companies that provide the transportation or other services for your tour which are incorporated into and form part of your contract with us; and

E.4.2 any relevant international convention, for example the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage which are incorporated into and form part of your contract with us and we are to be regarded as having all the benefit of any limitation of compensation contained in these or any other such conventions.

Copies of the relevant contractual terms for our suppliers or the relevant conventions are available from us upon request either by email at or by writing to us at Riverside House, 14 Prospect Place, Welwyn, Hertfordshire, AL6 9EN. United Kingdom

E.5 Unless otherwise expressly indicated by us in writing, excursions, events or other tours that you may choose to book or pay for whilst you are away are not part of the tour provided by us. For any excursion, event or other tour that you book, your contract will be with the operator of the excursion, event or tour and not with us. We are not responsible for the provision of the excursion, event or tour or for anything that happens during the course of its provision by the operator. This clause applies even where one of our representatives accompanies the relevant excursion, event or tour.

E.6 The provisions of clauses E.1 to E.5 inclusive and clauses E.8 and E.9 are in addition to any other limitation of liability contained in these Booking Conditions.

E.7 Nothing in these Booking Conditions affect any statutory rights that you may have under the relevant jurisdiction applicable pursuant to clause H.5

E.8 Your contract for the provision of any tour that is subject to these Booking Conditions is with us,Moto Tour 1 Limited. Many of the events or activities that we attend on tours are organised by or in association with Harley-Davidson® Inc or its subsidiaries and/or the Harley Owners Group® or local chapters of the same and/or authorised Harley-Davidson dealers (hereafter referred collectively as “H-D”). To the extent permitted by law (and save in the case of death, illness and/or personal injury arising directly from their negligence), by booking on one of our tours you accept that H-D shall not be liable to you for any claim, demand, right or cause of action relating to any tour.

E.9 Where any itinerary for one of our tours includes travelling to any particular event or activity, the provision of the event or activity does not form part of our contract with you but is provided to you by the relevant event organiser or activity provider. Please note that separate admission or activity fees may be chargeable locally and you are responsible for paying these at the relevant time. We do not accept any responsibility for the provision of any such event or activity (including for the avoidance of doubt any postponement or cancellation).



If you have a special request, we will do our best to help, but we cannot guarantee it except as set out below. Please advise us of your request at the time of booking and make sure that we are given as much detail as possible. If your special request is vital to your enjoyment of a tour, it must be specifically agreed with us before or at the time you book. We promise to comply with any special request which we have specifically agreed and confirmed in writing. General confirmation that a special request has been noted or passed on to the supplier or the inclusion of a special request on your Deposit Invoice or on the acknowledgement of your booking or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed in writing all special requests are subject to availability. If any additional cost is applicable, it will either be invoiced to you prior to your departure or should be paid for locally.


F.2.1 You are responsible for ensuring that you and all other persons included in the booking satisfy all passport, visa, travel insurance, motor vehicle insurance, vaccination and health certificate requirements and we accept no responsibility for any refusal of travel or entry into any destination or for any liabilities, losses, delays or expenses incurred through any irregularity in such documentation. If you have any queries with regard to documentation and insurance requirements you must raise them with us well in advance of a tour commencing. In the event we are asked to re-issue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.

F.2.2 Motorcycle riders must be in possession of a current and valid driving licence for the motorcycle in question. For UK residents, please ensure that you have both the photocard and paper parts of your licence with you during the tour.

F.2.3 You should have in your possession an original of the registration document for your motorcycle. Some riders take a good quality photocopy but you should be aware that some countries require the original to be carried at all times.


F.3.1 We will provide you with information on mandatory health requirements for the country or countries you are visiting. However, you must take detailed medical advice from your GP or travel clinic. Please do so at least 8 weeks before travel as some vaccinations require more than one visit. You are responsible for ensuring all members of your party have all necessary documentation and health certificates prior to travel. We cannot accept liability if any member of your party are refused entry onto transport or into any country as a result of your failure to carry correct documentation or vaccination certificates.

F.3.2 It is recommended that you bring a current European Health Insurance Card with you for yourself and any pillion. These are obtainable free from

F.3.3 You must provide us with full details of any existing medical problem or disability that may affect your participation in the tour (including, in particular, any accommodation requirements) at the time of booking. If in our reasonable opinion, your chosen tour is not suitable for your medical problem or disability or you are not travelling with someone who can provide all assistance you may reasonably require, we have the right to refuse to accept the booking. If you do not give us full details of your medical problem or disability at the time of booking, we can also cancel the booking when we find out the full details if in our reasonable opinion the tour is not suitable or you are not travelling with someone who can provide all assistance reasonably required. If we cancel in this situation, cancellation charges as set out in clause D must be paid by the person concerned.


F.4.1 It is a condition of accepting your booking that you must have motorcycle and travel insurance in place for the tour. To the extent permitted by law, we cannot be responsible for any loss or costs that you incur as a result of not having insurance in place.

F.4.2 You must ensure that you bring the relevant policy paperwork for all relevant insurance policies (including motor vehicle insurance papers) with you on the tour.

F.4.3 It is your responsibility to ensure the insurance is suitable, and adequate for your needs, including (but not limited to) covering the use of the motorcycle on public roads in each and every country to be visited during the tour, breakdown cover, cost of cancellation of the tour by you, delay, curtailment, missed departure, legal expenses, assistance or repatriation in the event of accident or illness, natural disasters, industrial action, loss of baggage and valuables, and personal liability.

F.4.4 It is a condition of accepting your booking that you will have comprehensive breakdown cover for the motorcycle for the whole duration of the tour to cover any possible breakdowns and the repatriation of riders, their passengers and motorcycles. Riders must ensure that all breakdown insurance documentation is brought with them on the tour together with relevant telephone numbers. In the event of a breakdown, we will do what we reasonably can to assist but our tour leaders are not mechanics and, in order not to unreasonably spoil the enjoyment of the tour by other participants, tours will have to continue after reasonable steps have been taken to contact your breakdown company. While we will do what we can to help, if any rider and/or passenger has to end or temporarily suspend their participation in a tour due to a motorcycle breakdown, no refund or other compensation shall be payable by us.


F.5.1 You must be responsible for the behaviour of yourself and your party having due regard for the customs and laws that relate to the countries that you are visiting. We can refuse to accept you as a customer or refuse to continue dealing with you and/or any other member of your party by terminating your participation on the tour if behaviour is or is likely to be, in our reasonable opinion, or in the reasonable opinion of any accommodation supplier, tour leader or other person in authority, disruptive, upsetting or dangerous to yourself or anyone else or if you or any member of your party have caused or are likely to cause damage to property.  The same applies if you impaired by alcohol or drugs (prescription or otherwise) that renders you incapable of riding. We will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate your participation on the tour due to such unacceptable behaviour or impairment. In this situation we will then have no further responsibility for you or any other member of your party, or your motorcycle, whether rented or otherwise, including any return travel arrangements.

F.5.2 At all times on the tour you are expected to comply with all regulations, directions and instructions issued by us and/or any tour leader. In particular all riders on tours will be expected:-

F.5.2.1 to have sufficient skill and experience in order to handle the motorcycle being used; and

F.5.2.2 to be solely responsible for your motorcycle, whether self-owned, borrowed or rented (which must be well maintained and in a suitable condition to take part in the tour) and for the avoidance of doubt you are to be solely responsible for the maintenance of the same and for dealing with any breakdown, accident or incident (including repatriation of yourself, any pillion passenger and your motorcycle if necessary). Please note, this also applies to motorcycles rented by you specifically for the tour; and

F.5.2.3 to comply at all times with all traffic laws and road signs in the countries we will be visiting, including speed limits and you will be solely responsible for any penalties resulting from your failure to observe such traffic laws even if any tour leader likewise fails to observe such traffic laws; and

F.5.2.4 to ride safely and with due regard for any pillion and other riders around you and any serious breaches or repeated poor standards of riding could result in you being asked to leave the tour, without any refund or other compensation being due; and

F.5.2.5 to ensure that you and any pillion passenger wear an approved and certified helmet of a good quality standard along with other suitable protective clothing at all relevant times; and

F.5.2.6 if renting a motorcycle, to ensure that you respect any restriction impose by the relevant rental company; and

F.5.2.7 to be responsible for reporting any accident or incident to the police and relevant insurers.


In certain circumstances you may be asked to sign an indemnity waiver by a local supplier. If you would like full details of the waiver in advance of your tour, please request this from us. We cannot be held responsible for any supplier who will not provide a service to you should you choose not to sign the relevant waiver form and refunds will not be applicable if you have not requested to see the waiver form before booking your place on a tour.


If you have cause for complaint whilst travelling, you must bring it to the attention of the tour leader and any relevant third party supplier immediately. They will do their best to rectify the situation. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us at Riverside House, 14 Prospect Place, Welwyn, Hertfordshire, AL6 9EN. United Kingdom or by email to giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were away and this may affect your rights under this contract.



We will not be liable to pay any compensation if we are forced to cancel or in any way change your tour arrangements as a result of unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes or cancellations imposed by transportation suppliers or event organisers, war or threat of war, civil strife, industrial disputes, natural disaster, bad weather, epidemic or terrorist activity.


H.3.1 Information about you and members of your party, including your names, contact details and any special needs, disabilities or dietary requirements is collected by us when you request information or make a booking with us. We may disclose this information to our service providers (who may be located outside the UK/EEA) for the purpose of providing you with your tour arrangements and insurance. Only information necessary for this purpose will be disclosed to them. In the case of international travel, it may be mandatory for us to disclose information for security and anti-terrorism purposes and any other purpose imposed on us by governments or transport providers. Some information, for example relating to your religion or health, may be “sensitive personal data” within the meaning of the Data Protection Act 1998. We need this information to cater for your needs, but it is collected on condition that we have your positive consent. If you do not agree to our use of your information, we cannot accept your booking.

H.3.2 By making a booking with us, you agree that we may disclose certain information about you to Harley-Davidson Inc and its subsidiaries and associates (“H-D”) but only on the basis that such information is dealt with by them in accordance with their Privacy Notice which is available at If you do not consent to such disclosure then please contact us. Even if you initially consent to disclosure of such information you can withdraw such consent at any time by writing to us and/or contacting H-D. In particular H-D may contact you to establish customer satisfaction with your tour and/or let you know of other events or offers that may be of interest to you.

H.3.3 By making a booking with us, you also agree to allow your insurers, their agents and medical staff to disclose relevant information to us in circumstances where we may need to act in the interests of everyone in the group with whom you are travelling.

H.3.4 From time to time we may contact you by post or email with information about special offers or travel packages. If you do not wish to receive such information, please notify us. You have the right to ask us in writing for a data subject access request form to obtain a copy of the information which we hold about you. You will be charged a fee for this. Any request should be addressed to us at Riverside House, 14 Prospect Place, Welwyn, Hertfordshire, AL6 9EN. United Kingdom


We may take photographs and/or videos of you during the course of any particular tour and may use such photographs and/or videos on our website or for our own marketing purposes. In addition we may pass such photographs and/or videos to H-D for their own marketing use. We also welcome photographs and/or videos from participants in tours and reserve the right to use the same on our website or for other marketing purposes and/or pass the same on to H-D for their own use. Please write to us prior to the tour commencing if you would prefer that we do not use any photographs and/or videos which feature you in an identifiable way and we will endeavour to comply with such request. In the absence of such written request we will assume that we have your consent to publicise any such photographs and/or videos that may feature you.


We both agree that any dispute, claim or other matter of any description (and whether involving personal injury or not) which arises out of or in connection with your booking or travel must be brought in the Courts of England and Wales only (unless you are a resident of Scotland or Northern Ireland in which case any proceedings must be brought in either the Courts of your own country or those of England and Wales). We both also agree that English law (and no other) will apply to your contract (unless proceedings are brought in Scotland or Northern Ireland, in which case Scottish or Northern Irish law, as applicable, will apply instead). If this provision is not acceptable to you, you must tell us at the time of booking.